Technical Support Agreement

MDaemon Technologies offers technical support agreements to meet your critical business requirements. We strive to provide the best support experience with one goal: your satisfaction. SVC may, at any time, amend this Guideline at SVC`s sole discretion without prior written notice. A recent return policy can be found on the SVC website. The customer may revoke this contract within 30 days of receipt. Each refund is determined by SVC based on time and/or number of support incidents at SVC`s discretion. Customer must contact SVC`s after-sales service for return processing and may not terminate this agreement after thirty (30) days after receipt, except as provided in applicable provincial or federal law that cannot be changed by agreement. These general conditions may not be modified, supplemented or supplemented by the use of other documents, unless otherwise stated. Any attempt to modify, supplement or supplement this document or to place an order for products or services and media subject to additional or modified terms and conditions is null and void, unless otherwise agreed in a written agreement signed by both the customer and SVC. This agreement contains the terms and conditions applicable to your purchase on Safe Video Communication AS. (“SVC”) that are made available to you (“Customer”) when ordering SVC Technical Support Agreements (“Assistance Agreements”).

By accepting delivery of the SVC services described on the invoice or order confirmation and update, the customer agrees to be bound by these terms and conditions and to accept them. If you do not wish to be bound by this agreement, you must immediately notify SVC and return your purchase in accordance with SVC`s return policies below. THESE GENERAL TERMS AND CONDITIONS OF SALE APPLY (i) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE SALES CONTRACT WITH SVC, IN WHICH CASE THE SEPARATE CONTRACT APPLIES; OR (ii) UNLESS THE TRANSACTION IS SUBJECT TO OTHER STANDARD SVC TERMS. These General Terms and Conditions of Sale may be modified at any time, without prior written notice, at the sole discretion of SVC. Priority technical support is available during regular business hours Monday through Friday from 7:00 a.m. to 5:30 p.m. U.S. Central Standard Time (except weekends and holidays in the United States) by phone or email: U.S. FREE: 866-601-2586 International: 817-601-3222 SUBMITTING A REQUEST FOR SUPPORT SVC DOES NOT PROVIDE ANY EXPRESS OR IMPLIED WARRANTIES REGARDING SUPPORT, INCLUDING WARRANTIES OR CONDITIONS REGARDING THE HARDWARE OR SOFTWARE PERFORMANCE USED IN THE PERFORMANCE OF THE SERVICES, OR EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS REGARDING THE RESULTS ACHIEVED BY THE SUPPORT, OR THE RESULTS OF A RECOMMENDATION THAT SVC MAY MAKE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS, INCLUDING, BUT NOT IMPLIED WARRANTIES, WITH RESPECT TO PERFORMANCE, FITNESS, FITNESS, NON-INFRINGEMENT OF THIRD PARTY RIGHTS OR FITNESS FOR ANY OF THE SERVICES OR DELIVERY SYSTEMS THAT MAY RESULT FROM THE IMPLEMENTATION OF A RECOMMENDATION; WHAT SVC CAN PROVIDE. SVC reserves the right to modify its warranty retroactively at any time, at its discretion. This agreement is governed by Norwegian law.

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